Outage in Ocean Insights

Delay in Push Events for Ocean shipments (NA Region)

Resolved Minor
April 24, 2024 - Started 10 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear valued Customer, We are currently experiencing a disruption in push events for Ocean Insights. Customers may expect delayed shipment updates and the impact is limited to the NA region. Our engineering team is investigating on priority and we will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Anurag Kalgi Engineer, Customer Support Operations
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/24/2024 05:44PM

Dear Valued Customer,

Our engineering team has identified and implemented a fix and the push events are back to normal. We will keep on monitoring the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

MONITORING 10 days ago - at 04/24/2024 01:23PM

Dear valued Customer,

Our engineering team has identified and implemented a fix and the push events are back to normal. We are monitoring the health from our end and shall provide a final update soon.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

INVESTIGATING 10 days ago - at 04/24/2024 12:34PM

Dear valued Customer,

We are currently experiencing a disruption in push events for Ocean Insights. Customers may expect delayed shipment updates and the impact is limited to the NA region.

Our engineering team is investigating on priority and we will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

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