Outage in OfficeRnD

Degraded Performance

Resolved Minor
January 30, 2024 - Started 3 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details in 1 hour.
Components affected
OfficeRnD API OfficeRnD Platform
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/30/2024 07:01PM

We've resolved the incident - the cause was the global search feature, so we've disabled it until we implement a fix. The immediate fix will be to disable the global search by invoices, as it is the actual cause of the problem. This fix will be released tomorrow and the feature will be reenabled. If you submitted a support ticket about this, the support team will keep you posted.

MONITORING 3 months ago - at 01/30/2024 04:49PM

We've mitigated the problem by disabling the global search functionality. We are implementing a fix that will allow us to reenable it.

INVESTIGATING 3 months ago - at 01/30/2024 03:27PM

We are currently investigating this issue.

MONITORING 3 months ago - at 01/30/2024 03:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 01/30/2024 12:53PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 01/30/2024 12:14PM

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details in 1 hour.

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