Outage in Olark

Performance Issue

Resolved Minor
November 09, 2023 - Started 6 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We continue to see performance issues, including slow loading of visitor, agent, and chat information in our new Olark agent console (app.olark.com). These issues are related to an upstream service provider. We're working with the service provider to mitigate and we will continue to update here as information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/10/2023 12:25AM

This incident has been resolved

IDENTIFIED 6 months ago - at 11/09/2023 04:43PM

We continue to see performance issues, including slow loading of visitor, agent, and chat information in our new Olark agent console (app.olark.com).
These issues are related to an upstream service provider. We're working with the service provider to mitigate and we will continue to update here as information becomes available.

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