Outage in Omnivore.io

Brink API - Increased error rate

Resolved Major
February 15, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Beginning around 07:40, we began seeing an increased number of errors when calling the Brink API impacting ticket reads and clock entries. API calls to ticket reads and clock entries will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our Brink contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
Components affected
Omnivore.io Brink
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/15/2024 09:19AM

Around 9:15 UTC Brink API calls began to succeed.

MONITORING 3 months ago - at 02/15/2024 08:07AM

Beginning around 07:40, we began seeing an increased number of errors when calling the Brink API impacting ticket reads and clock entries. API calls to ticket reads and clock entries will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our Brink contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.

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