Outage in One Signal

Blocking requests orginating from User Model Android SDK v5.1.6

Resolved Minor
April 10, 2024 - Started 23 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We are experiencing an exceptional load on our API due to a bug in the User Model Android SDK v5.1.6. As an emergency measure, we are blocking the API calls for the user model endpoints originating from the User Model Android SDK v5.1.6. We ask our customers to upgrade immediately to User Model Android SDK v5.1.8.
Components affected
One Signal Dashboard and API
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 04/10/2024 08:08PM

We are no longer blocking all API calls for the user model endpoints originating from the User Model Android SDK v5.1.6. However, there are a select few customers who may still be blocked. Our support team will reach out proactively for any apps that may still be impacted. If you have any questions, please reach out to support@onesignal.com.

MONITORING 23 days ago - at 04/10/2024 12:21PM

We are experiencing an exceptional load on our API due to a bug in the User Model Android SDK v5.1.6. As an emergency measure, we are blocking the API calls for the user model endpoints originating from the User Model Android SDK v5.1.6.

We ask our customers to upgrade immediately to User Model Android SDK v5.1.8.

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