Outage in One.com

Issues with Website Builder Editor

Resolved Major
April 14, 2024 - Started 18 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues with the Website Builder editor causing [ 'message': 'certificate has expired'] affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 16:40 CET
Components affected
One.com Web apps
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/14/2024 03:39PM

Website builder Editor access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

MONITORING 18 days ago - at 04/14/2024 03:20PM

We are now starting to see improvements and some customers have already regained access to Website Builder Editor.

Next update no later than 18:00 [CET/EST].

INVESTIGATING 18 days ago - at 04/14/2024 02:45PM

Our Engineering team is still working on resolving the Website Builder Editor issue as soon as possible.

Next update no later than 17:40 CET

INVESTIGATING 18 days ago - at 04/14/2024 02:15PM

We are currently experiencing issues with the Website Builder editor causing [ 'message': 'certificate has expired'] affecting some customers.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.

No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 16:40 CET

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