One.com Status

Resolved Issues with one.com

We are currently experiencing issues with the website one.com, causing it to be unaccessible. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. We will keep you updated on the progress and resolution of this issue, first update will be no later than 7:45am CET.

Resolved Issues with Mail services

We are currently experiencing issues with the lookup service on our mail servers, causing errors in webmail when trying to send. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No email will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 13:15 CET

Resolved Issues with Webmail login

We are currently experiencing Webmail login issues, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No email will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 16:15 CET.

Resolved Issues with Mail services

We are currently experiencing issues with our mail servers, causing errors when logging in to webmail, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No email will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 09:00 CET.

Resolved Issues with access to webmail

We are currently experiencing issues with our mail servers, causing errors when logging in to webmail, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No email will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 9:00 CET.

Resolved Issues with one.com website

We are currently experiencing issues with one.com website, causing 404 error while accessing. As a result the following services might not be available: control panel access, access to one.com website Our Engineering team is doing all they can to get our systems back to normal as soon as possible. We will keep you updated on the progress and resolution of this issue, first update will be no later than 08:30 am CEST.

Resolved Network connectivity issue to backup site

Backups are currently unavailable. We're working with our network provider on restoring connectivity to and in turn backup/restore functionality.

Resolved Issues with Hosting Connectivity

We are currently experiencing issues with hosting connectivity, causing DNS_PROBE_FINISHED_NXDOMAIN errors, time-outs or blank pages while trying to access websites or using ftp/ssh, affecting some customers particularly in Belgium. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 17:30 CEST.

Resolved Issues with Mail services for former Bona customers

We are currently experiencing issues with SSL certificates for mail services for some former Bona customers (Cliché, Webdomain, NettoNet and Team Internet), causing issues when trying to fetch and send mails via a mail client. It shows that the cert is expired. Our Engineering team is doing all they can to get to the root cause and fix it as soon as possible. We will keep you updated on the progress and resolution of this issue, first update will be no later than 12:30 CEST.

Resolved Issues with Website Builder

We are currently experiencing issues with Website Builder, causing "502 Bad Gateway" error when opening, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 15:00 CEST.