Outage in One.com

Issue with Exchange services

Minor
January 05, 2026 - Started 3 days ago
Official incident page

Incident Report

We are experiencing issues affecting our Exchange services. As a result of this, the following functionalities is unavailable for both new and existing customers: Account creation Service upgrades/downgrades Migrations from basic email to Exchange Existing Exchange accounts that are already created continue to operate normally. Our technicians are actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates on this status page as more information becomes available.

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Latest Updates ( sorted recent to last )
INVESTIGATING 1 day ago - at 01/06/2026 02:40PM

Account creation is now working for our existing Exchange customers, however, new customers will still experience difficulties when creating new Exchange accounts.

INVESTIGATING 1 day ago - at 01/06/2026 07:47AM

We are still working with our partner to resolve the Exchange related issue.
At this time there is no change in impact and our teams remain actively engaged to resolve the matter.

Further updats will be shared as soon as new information becomes available.

INVESTIGATING 3 days ago - at 01/05/2026 10:03AM

We are experiencing issues affecting our Exchange services.
As a result of this, the following functionalities is unavailable for both new and existing customers:

Account creation
Service upgrades/downgrades
Migrations from basic email to Exchange

Existing Exchange accounts that are already created continue to operate normally.

Our technicians are actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates on this status page as more information becomes available.

Latest One.com outages

Database issues - 29 days ago
Issues with Webmail - about 2 months ago

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