Outage in One.com
Issues with webmail
Resolved MinorIncident Report
Summary AI Generated
One.com experienced webmail issues that caused slower than usual loading times and prevented some customers from accessing email services entirely. The incident affected webmail functionality for approximately 1.3 hours, with users reporting complete email outages. The engineering team resolved the issue and fully restored webmail access, with all systems verified as working normally.
We are currently experiencing issues with webmail, causing it to load slower than usual, affecting some customers.
Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.
We will keep you updated on the progress and resolution of this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/08/2026 10:34AM
Webmail access has now been fully restored, and all systems are verified to be working as expected again.
If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new.
INVESTIGATING
13 days ago - at 05/08/2026 09:21AM
We are currently experiencing issues with webmail, causing it to load slower than usual, affecting some customers.
Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.
We will keep you updated on the progress and resolution of this issue.
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