Outage in One.com

Issues with database connection

Resolved Minor

June 24, 2026 - Started 27 days ago - Lasted 21 minutes
Official incident page

Incident Report

Summary AI Generated

Some One.com customers experienced "Unable to establish database connection" errors on their websites. The incident lasted approximately 21 minutes before engineers implemented a fix. Full access was restored and all systems were verified as working as expected.

Some customers are currently seeing "Unable to establish database connection" on their websites. We have identified the issue and our engineers are working to implement a fix We understand the impact this may have on your services and are prioritizing resolution. We will provide further updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 27 days ago - at 06/24/2026 09:24AM

Access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new

INVESTIGATING 27 days ago - at 06/24/2026 09:04AM

Some customers are currently seeing "Unable to establish database connection" on their websites.
We have identified the issue and our engineers are working to implement a fix

We understand the impact this may have on your services and are prioritizing resolution.

We will provide further updates as soon as more information becomes available.

Latest One.com outages

Scheduled maintenance on mail - 3 days ago

Issue with incoming emails to Microsoft - about 1 month ago

Issue with website stastistics - about 1 month ago

Issues with webmail - about 1 month ago

Issues with webmail - 2 months ago

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