Outage in One.com

Issues with webmail

Resolved Major

April 27, 2026 - Started 3 days ago - Lasted 7 minutes
Official incident page

Incident Report

Summary AI Generated

One.com experienced a webmail issue that caused blank pages to appear for some customers, though email services remained unaffected. The incident lasted 7 minutes before webmail access was fully restored. Engineering teams resolved the issue with no data loss reported.

We are currently experiencing issues with webmail, causing blank pages, affecting some customers. This does not affect email services Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 04/27/2026 11:53AM

Webmail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

INVESTIGATING 3 days ago - at 04/27/2026 11:47AM

We are currently experiencing issues with webmail, causing blank pages, affecting some customers. This does not affect email services

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue.

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