Outage in One.com

Database connection issues

Resolved Minor

December 17, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing database related issues affecting some of our customers. Our engineering team is actively investigating the incident and is working to resolve it as quickly as possible. The next update will be provided no later than 10:10 CET.

Components affected

One.com Website hosting

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/17/2025 09:16AM

Our engineering team has confirmed that the database connection issue has now been fully resolved.

Thank you for your patience and understanding while we worked to address the problem.

If you experience any further issues, please contact us via one.com/chat

IDENTIFIED about 2 months ago - at 12/17/2025 08:59AM

The issue has been identified, and a fix is currently being rolled out.
Our engineering team is closely monitoring the deployment to ensure full resolution.

The next update will be provided no later than 10:30 CET.

INVESTIGATING about 2 months ago - at 12/17/2025 08:32AM

We are currently experiencing database related issues affecting some of our customers.
Our engineering team is actively investigating the incident and is working to resolve it as quickly as possible.

The next update will be provided no later than 10:10 CET.

Latest One.com outages

Issues with Exchange - 13 days ago

Exchange account creation not working - 14 days ago

Issue with Exchange services - 29 days ago

Exchange account creation not working - about 2 months ago

Database issues - about 2 months ago

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