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Outage in One.com

Issues with Exchange

Major
January 21, 2026 - Started 13 days ago
Official incident page

Incident Report

It is currently not possible to create Exchange accounts in our control panel, for customers who does not already have an account. We are working on fixing this. We will provide updates here, when we have some.

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Latest Updates ( sorted recent to last )
IDENTIFIED 11 days ago - at 01/23/2026 11:05AM

We are still having issues with Exchange for all customers.
For now all features for existing Exchange customer should work just fine. This includes things like password resets, account deletion and changing billing cycle.

Sending/recieving mails are not impacted in any way by this .

We will continue to provide updates as we have any.

IDENTIFIED 12 days ago - at 01/22/2026 12:52PM

We are continuing to work on a fix for this issue.

For now, sending and reciving emails is still working just fine.

IDENTIFIED 13 days ago - at 01/22/2026 08:49AM

We have identified the issue. Unfortunatley we dont have any timeline for when its fixed.

The issue is currently affecting the following Exchange features:
New account creation
Password resets
Upgrading between tiers
Changing billing cycle
Removing accounts

If you need help with your Exchange account, please reach out to our support on https://one.com/chat and our support is ready to answer questions.

INVESTIGATING 13 days ago - at 01/21/2026 02:40PM

This also causes issues with resetting password in Exchange for current customers.

INVESTIGATING 13 days ago - at 01/21/2026 10:25AM

It is currently not possible to create Exchange account in our control panel. We are working on fixing this. We will provide updates here, when we have some.

This now applies to all customers.

INVESTIGATING 13 days ago - at 01/21/2026 09:59AM

It is currently not possible to create Exchange accounts in our control panel, for customers who does not already have an account. We are working on fixing this. We will provide updates here, when we have some.

Latest One.com outages

Database connection issues - about 2 months ago
Database issues - about 2 months ago

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