Outage in One.com
Issues with Exchange
Resolved MinorIncident Report
Summary AI Generated
One.com experienced a prolonged Exchange service incident lasting over 1,295 hours where customers could not create new Exchange accounts, reset passwords, upgrade tiers, change billing cycles, or remove accounts through the control panel. The issue affected all Exchange management functions while email sending and receiving remained operational throughout the incident. The service was eventually restored, allowing normal Exchange account management to resume.
It is currently not possible to create Exchange accounts in our control panel, for customers who does not already have an account. We are working on fixing this. We will provide updates here, when we have some.
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Latest Updates ( sorted recent to last )
IDENTIFIED
4 days ago - at 03/16/2026 09:04AM
For now the following applies
No customer can purchase new Exchange plans or do changes to their current ones.
You can still send and recive emails.
We will update here when we have more updates
IDENTIFIED
8 days ago - at 03/12/2026 09:35AM
As of right now the following applies:
For customers who already have 1 or more active Exchange accounts: Everything works as expected and as it should.
For customers who do not currently have an active Exchange account with us: It is currently not possible to order this. We have no ETA for when this wil be available again. But we will update here when we have more details.
IDENTIFIED
15 days ago - at 03/05/2026 09:19AM
For now the following applies
No customer can purchase new Exchange plans or do changes to their current ones.
You can still send and recive emails.
We will update here when we have more updates
IDENTIFIED
about 1 month ago - at 02/05/2026 11:24AM
As of right now the following applies:
For customers who already have 1 or more active Exchange accounts: Everything works as expected and as it should.
For customers who do not currently have an active Exchange account with us: It is currently not possible to order this. We have no ETA for when this wil be available again. But we will update here when we have more details.
IDENTIFIED
about 2 months ago - at 01/23/2026 11:05AM
We are still having issues with Exchange for all customers.
For now all features for existing Exchange customer should work just fine. This includes things like password resets, account deletion and changing billing cycle.
Sending/recieving mails are not impacted in any way by this .
We will continue to provide updates as we have any.
IDENTIFIED
about 2 months ago - at 01/22/2026 12:52PM
We are continuing to work on a fix for this issue.
For now, sending and reciving emails is still working just fine.
IDENTIFIED
about 2 months ago - at 01/22/2026 08:49AM
We have identified the issue. Unfortunatley we dont have any timeline for when its fixed.
The issue is currently affecting the following Exchange features:
New account creation
Password resets
Upgrading between tiers
Changing billing cycle
Removing accounts
If you need help with your Exchange account, please reach out to our support on https://one.com/chat and our support is ready to answer questions.
INVESTIGATING
about 2 months ago - at 01/21/2026 02:40PM
This also causes issues with resetting password in Exchange for current customers.
INVESTIGATING
about 2 months ago - at 01/21/2026 10:25AM
It is currently not possible to create Exchange account in our control panel. We are working on fixing this. We will provide updates here, when we have some.
This now applies to all customers.
INVESTIGATING
about 2 months ago - at 01/21/2026 09:59AM
It is currently not possible to create Exchange accounts in our control panel, for customers who does not already have an account. We are working on fixing this. We will provide updates here, when we have some.
Latest One.com outages
Exchange account creation not working - 4 days ago
Control Panel Website Analytics not accessible - 11 days ago
Website Builder performance issues - 18 days ago
Issues with webmail - about 1 month ago
Issues with webmail - about 1 month ago
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