Outage in OpenAthens

Degradation Of Service - P4

Resolved Minor
October 24, 2023 - Started 6 months ago - Lasted about 18 hours
Official incident page

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Outage Details

We’re currently investigating an issue affecting our discovery tool, Wayfinder. A small amount of customers may see duplicate entries when searching for their institution. This is not affecting the ability of those institutions to login if the correct entry is selected. If a user selects the incorrect entry they will be unable to login and may see a timeout message in their browser, but are able to then go back and select the correct entry. An update will be provided as soon as possible.
Components affected
OpenAthens Wayfinder
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/25/2023 10:33AM

This issue has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support

INVESTIGATING 6 months ago - at 10/24/2023 04:47PM

We’re currently investigating an issue affecting our discovery tool, Wayfinder. A small amount of customers may see duplicate entries when searching for their institution. This is not affecting the ability of those institutions to login if the correct entry is selected. If a user selects the incorrect entry they will be unable to login and may see a timeout message in their browser, but are able to then go back and select the correct entry.
An update will be provided as soon as possible.

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