Number of Incidents
0 outages
Since last incident
53 days
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Minor · about 2 months ago · lasted 20 minutes
We’re looking into an issue that’s affecting the following service for some users: Email services Our team is working to understand what has caused the issue and we will update you within the next hour.
Minor · 4 months ago · lasted about 13 hours
Degradation Of Service OpenAthens Proxy
We’re looking into an issue that’s affecting the following service for some users. OpenAthens proxy Asia Pacific region. Our team is working to understand what has caused the issue and we will update you within the next hour.
Minor · 6 months ago · lasted about 1 month
OpenAthens Service Desk opening hours - upcoming changes
Due to team training and public holidays, please note some upcoming changes to our service desk operating hours. All times are UK time. Tuesday 4 April: 02:00-17:00 Friday 7 April: CLOSED Monday 10 April: 02:00-10:00 Our usual operating hours of 02:00-22:00 UK time, Monday to Friday, will apply at all other times. Don't forget that you can always access our self-service portal 24 hours a day, to raise new queries or check on existing ones.
Major · 7 months ago · lasted about 18 hours
We’re looking into an issue that’s affecting the following service(s) for some users. Managed Proxy service Our team is working to understand what has caused the issue and we will update you within the next hour.
Minor · 8 months ago · lasted 12 days
OpenAthens service desk - opening hours during the week of 20-24 February
Please note that during the week of 20-24 February, our service desk operating hours will be slightly shorter than usual. Mon 20 February - 07:00 - 22:00 (UK time) Tues 21 February - 07:00 - 22:00 Wed 22 February - 09:00 - 17:00 Thu 23 February - 07:00 - 22:00 Fri 24 February - 07:00 - 22:00 We will resume our usual operating hours of 02:00-22:00 (UK time) from Monday 27 February. Don't forget that you can always access our self-service portal 24 hours a day, 365 days a year, to raise new queries or to check on existing ones.
Minor · 8 months ago · lasted about 5 hours
We're aware of an issue affecting some administrators of NHS organisations in England. If you fall into this category you may find that you've lost access to the following services: Account Administration website Administration API Our team is working rectify this issue fully. we expect to resolve this by the end of the day. We will issue another update at 14:30.
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