Is OpenAthens Down?

OpenAthens status is operational

Are you having problems?

Users are not reporting problems in OpenAthens

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OpenAthens problems reported by users

This chart provides user-reported problems for OpenAthens in the last 12 hours. It's a collection of user reports from different sources.

Latest OpenAthens Outages

We continuously monitor the official OpenAthens status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last OpenAthens outages and possible affected you.

1 Outages in the last 7 days
2 Outages in the last 30 days
5 Days since last incident

Minor Resolved · 5 days ago · lasted about 1 hour

Degradation Of Service - P2

We’re looking into an issue that’s affecting the following service for some users. Authentication API Some users that logged in between 7:15am and 10:00am GMT may have experienced a Bad Request error. We have applied a fix to this issue and access has been restored for these users. We are monitoring this situation to confirm this incident has been fully resolved.

Maintenance Resolved · 12 days ago · lasted 8 days

OpenAthens service desk - operating hours on 23 and 24 January

Due to team training and public holidays, our service desk operating hours will be shorter than usual in the early part of next week. On Monday 23 January, we will be open between 09:00 - 17:30 UK time. On Tuesday 24 January, we will be open between 07:00 - 22:00 UK time. We will be resuming our usual operating hours of 02:00 - 22:00 UK time from Wednesday 25 January. Don't forget that you can always access our self-service portal 24 hours a day, to raise new queries or to check on existing ones.

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Maintenance Resolved · 2 months ago · lasted 14 days

OpenAthens service desk - opening hours on Tuesday 29 November

On Tuesday 29 November our service desk opening hours will be 02:00 – 17:30 UK time, so that we can bring our excellent customer support team together for a day. We’ll return to our normal opening hours of 02:00 – 22:00 from Wednesday 30 November.

Minor Resolved · 3 months ago · lasted about 17 hours

Degradation Of Services

Our cloud infrastructure provider have reported problems with their network which is causing intermittent issues with our service. We are monitoring the situation closely and will make any changes we can to improve the performance of our service. We will provide another update within the next hour.

Minor Resolved · 3 months ago · lasted about 24 hours

Degradation of Service - P2

We have identified an issue affecting: Authentication Point Authentication API Who this affects End users How this may impact you Users that logged in between 7:45am and 10:00am BST may be experiencing a 500 error in their browser. If you are affected by this issue you can resolve it by going to https://login.openathens.net/signout to sign out of your session.

Minor Resolved · 4 months ago · lasted 2 days

OpenAthens service desk opening hours on Wednesday 28 September

We wish to advise our customers that due to a team away day, our service desk opening hours on Wednesday 28 September will be 02:00-17:00 BST. Telephone service may be limited during this time so please use our self-service portal wherever possible. Our usual opening hours of 02:00-22:00 BST will resume from Thursday 29 September.

Minor Resolved · 5 months ago · lasted about 1 hour

Service Outage

We are currently investigating this issue.

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Frequently Asked Questions

Is OpenAthens down right now? What is OpenAthens current status?
OpenAthens seems to be up and running. We've updated the status 1 minute ago.
Was OpenAthens down today?
OpenAthens is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with OpenAthens, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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