Is OpenAthens Down?

OpenAthens Status is Up and Running

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OpenAthens Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
3
Incidents in the last 30 days
Reports in the last 12 hours
15
days since last incident

Resolved Maintenance OpenAthens Service Desk opening hours

Due to new team member training, our service desk opening hours will be 09:00-17:30 BST on Thursday 12 May and Tuesday 17 May. Our usual opening hours of 07:00-22:00 BST, Monday to Friday, will continue to apply outside of these days.

16 days ago

Resolved Maintenance Degradation Of Service - OpenAthens Emails

We’re looking into an issue that’s affecting the following service for some users: OpenAthens emails being sent from the Account Administration website Our team is working to understand what has caused the issue and we will update you within the next hour.

20 days ago

Resolved Major Identified

We have found an issue following this mornings release of the Authentication API. We’re working to fix it as quickly as possible. Who this affects End users How this may impact you Customers using the Authentication API service will see a 400 error in the browser.

22 days ago

Resolved Major Service Outage - P3

Please be aware that our documentation site is currently unavailable due to internal changes. It will be made available as soon as possible. Thank you for your patience during this time.

about 1 month ago

Resolved Minor OpenAthens and the Spring4Shell vulnerability

Customers may have seen the news about a vulnerability related to Spring Framework (https://spring.io/projects/spring-framework) disclosed on 31 March 2022 (CVE-2022-22965). The OpenAthens team have been monitoring this issue since then and are taking steps to remediate where necessary. We will continue to monitor the situation as it evolves, and we are positioned to deploy recommended countermeasures and patches if any are required. No action is required by customers relating to OpenAthens products, and no service interruptions or security incidents have been detected. If you are a user of Shibboleth please read the following documentation regarding this vulnerability at https://shibboleth.atlassian.net/wiki/spaces/IDP4/pages/1265631889/SecurityAdvisories If you have any questions arising from this, please contact the OpenAthens Service Desk at [email protected]

about 2 months ago

OpenAthens Components Status

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Frequently Asked Questions

Is OpenAthens down today?
OpenAthens seems to be up and running. We've updated the status 3 minutes ago.
I'm having issues with OpenAthens, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when OpenAthens is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when OpenAthens has issues.
Why use IsDown?
We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
We are missing some important service?
Contact us, and we'll add it ASAP.

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