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Outage in OpenAthens

Issues with some OpenAthens services

Resolved Major
June 12, 2025 - Started 11 months ago - Lasted about 12 hours
Official incident page

Incident Report

We are currently experiencing some issues with our cloud provider which may be affecting certain OpenAthens services. We are investigating and will do all we can to lessen the impact to our customers.
Components affected
OpenAthens Managed Proxy service OpenAthens Federation OpenAthens Account Administration website

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/13/2025 06:47AM

Following the resolution and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support

MONITORING 11 months ago - at 06/12/2025 08:40PM

Our infrastructure and all of the OpenAthens services our now running normally. Our engineering team will continue to monitor the situation closely throughout the night.

IDENTIFIED 11 months ago - at 06/12/2025 07:30PM

We are still experiencing issues with our cloud provider which is affecting certain OpenAthens services. We are monitoring the situation and will provide further updates as the situation evolves.

INVESTIGATING 11 months ago - at 06/12/2025 06:28PM

We are currently experiencing some issues with our cloud provider which may be affecting certain OpenAthens services. We are investigating and will do all we can to lessen the impact to our customers.

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