Outage in OpenAthens

Issues with some OpenAthens services

Resolved Major
June 12, 2025 - Started 5 months ago - Lasted about 12 hours
Official incident page

Incident Report

We are currently experiencing some issues with our cloud provider which may be affecting certain OpenAthens services. We are investigating and will do all we can to lessen the impact to our customers.
Components affected
OpenAthens Account Administration website OpenAthens Managed Proxy service OpenAthens Federation

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/13/2025 06:47AM

Following the resolution and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support

MONITORING 5 months ago - at 06/12/2025 08:40PM

Our infrastructure and all of the OpenAthens services our now running normally. Our engineering team will continue to monitor the situation closely throughout the night.

IDENTIFIED 5 months ago - at 06/12/2025 07:30PM

We are still experiencing issues with our cloud provider which is affecting certain OpenAthens services. We are monitoring the situation and will provide further updates as the situation evolves.

INVESTIGATING 5 months ago - at 06/12/2025 06:28PM

We are currently experiencing some issues with our cloud provider which may be affecting certain OpenAthens services. We are investigating and will do all we can to lessen the impact to our customers.

Latest OpenAthens outages

P3 - Outage to outbound email - 30 days ago
Degradation Of Service - Authentication Point - P3 - about 1 month ago
Service Outage - Redirector - P1 - 2 months ago
Degradation Of Service - Service Desk portal - 3 months ago
Degredation Of Service - Managed Proxy Service - P2 - 3 months ago

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