Outage in OpenAthens

P3 - Outage to outbound email

Resolved Minor
September 30, 2025 - Started 29 days ago - Lasted about 19 hours
Official incident page

Incident Report

The provider we use for sending emails is currently experiencing an issue. This means you won't receive any emails from us, including login access code emails. You will still be able to send and receive emails from our Service desk. Our provider reports that they have identified the cause of the issue and are working toward a resolution. We will provide further updates when the situation changes. In the meantime emails should be queued and will be gradually released once the service is fully restored.
Components affected
OpenAthens Email services

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 10/01/2025 06:26AM

This incident has now been resolved by the provider.

INVESTIGATING 29 days ago - at 09/30/2025 11:45AM

The provider we use for sending emails is currently experiencing an issue. This means you won't receive any emails from us, including login access code emails. You will still be able to send and receive emails from our Service desk.

Our provider reports that they have identified the cause of the issue and are working toward a resolution. We will provide further updates when the situation changes. In the meantime emails should be queued and will be gradually released once the service is fully restored.

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