Outage in OpenAthens

Service Outage - Service Desk portal - P3

Resolved Major
December 01, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

Incident Report

The maintenance for our Service Desk portal is ongoing past the original planned downtime. We appreciate that may cause some disruption and we are working towards a resolution as quick as possible. Thank you for your patience while we carry out improvements to our service. If you require support, please email help@openathens.net or phone +44 (0) 300 121 0043
Components affected
OpenAthens Service Desk portal

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/01/2025 12:39PM

The Service Desk portal is now working as expected. The new portal will have a slightly new look. If you have any questions on this new experience please let us know.

IDENTIFIED 1 day ago - at 12/01/2025 12:01PM

The Service Desk portal is working as expected and you are now able to raise tickets as you were before.

IDENTIFIED 1 day ago - at 12/01/2025 09:09AM

The maintenance for our Service Desk portal is ongoing past the original planned downtime.

We appreciate that may cause some disruption and we are working towards a resolution as quick as possible. Thank you for your patience while we carry out improvements to our service.

If you require support, please email help@openathens.net or phone +44 (0) 300 121 0043

Latest OpenAthens outages

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Degradation Of Service - Authentication Point - P3 - 3 months ago
Service Outage - Redirector - P1 - 3 months ago
Degradation Of Service - Service Desk portal - 4 months ago

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