Outage in OpenAthens
Service Outage - All Services P1
Resolved MajorIncident Report
We’re looking into an issue that's preventing OpenAthens users from accessing OpenAthens services.
The outage is due to an issue with our infrastructure cloud provider.
The issue started at 07:07 UK time
We will continue to monitor and will update you within the next hour.
Components affected
OpenAthens Authentication Point OpenAthens Authentication API OpenAthens Authentication broker OpenAthens Managed Proxy service OpenAthens Federation OpenAthens Keystone OpenAthens Wayfinder OpenAthens MyAthens user portal OpenAthens Self-registration service OpenAthens Account Administration website OpenAthens Administration API OpenAthens Reporting OpenAthens SP Dashboard OpenAthens Service Desk portalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 10/20/2026 12:48PM
We're happy to confirm our OpenAthens products are now back online following today's Google Cloud infrastructure incident. We'll continue to monitor performance closely.
MONITORING
9 days ago - at 10/20/2026 11:06AM
We're sorry for the continued disruption. We continue to work with our hosting provider, but there has been no change in service status from their side at this time. We're following their guidance and actively exploring all available options to support the restoration of our products.
MONITORING
9 days ago - at 10/20/2026 09:41AM
We're sorry for the disruption. We are continuing to work with our hosting provider but there is currently no change in the status of the service.
MONITORING
9 days ago - at 10/20/2026 08:35AM
We are continuing to monitor but there is currently no change in the status of the service.
MONITORING
9 days ago - at 10/20/2026 07:32AM
Our cloud provider is still experiencing issues and we are continuing to monitor. We will provide further updates as soon as we have more information.
MONITORING
9 days ago - at 10/20/2026 06:35AM
We’re looking into an issue that's preventing OpenAthens users from accessing OpenAthens services.
The outage is due to an issue with our infrastructure cloud provider.
The issue started at 07:07 UK time
We will continue to monitor and will update you within the next hour.
Latest OpenAthens outages
PHP vulnerabilities - 7 days ago
Outage to brokered authentication - 29 days ago
Service Desk portal not available - about 1 month ago
Service Outage - Support Portal - 4 months ago
Service Outage - Authentication Point - P1 - 6 months ago
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