Outage in OpenAthens

Service Outage - Wayfinder - P2

Resolved Major
December 05, 2025 - Started about 10 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Wayfinder The issue started at 13:09 BST Our team is working to understand what has caused the issue and we will update you within the next hour.
Components affected
OpenAthens Wayfinder

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 12/05/2025 05:30PM

Following the fix at 13:38 UK time and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support

MONITORING about 9 hours ago - at 12/05/2025 02:06PM

Service is operational.

MONITORING about 9 hours ago - at 12/05/2025 02:05PM

We have applied a fix to the issue at 13:38 UK time, everything is working as expected and all services are up and running.

We are keeping a close eye on things, if the situation changes we will keep you up to date.

If you are still having issues then please contact our service desk team: https://www.openathens.net/support

INVESTIGATING about 10 hours ago - at 12/05/2025 01:43PM

We’re looking into an issue that's preventing OpenAthens users from accessing the following service.

Wayfinder

The issue started at 13:09 BST

Our team is working to understand what has caused the issue and we will update you within the next hour.

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