Outage in OpenAthens

Degradation Of Service - SP Dashboard

Resolved Minor
May 02, 2025 - Started about 1 month ago - Lasted 7 days
Official incident page

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Outage Details

We’re looking into an issue that’s affecting the following service. SP Dashboard Some connection rulesets are showing as disabled where they were enabled before. This is an issue in the user interface and the connections and rulesets are still working despite showing as disabled. Please be aware that if you press the save changes button while it's in the incorrect state, it will still save and therefore your connections may break for customers. In the mean time, we are disabling the save changes button. If you notice any issues with your connections then please contact the OpenAthens service desk https://www.openathens.net/support/
Components affected
OpenAthens SP Dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/09/2025 10:18AM

We have released a fix and enabled the save changes button for connections in the service provider dashboard.

INVESTIGATING about 1 month ago - at 05/02/2025 10:53AM

We have now disabled the save changes button for connections in the service provider. If you require assistance making any changes please contact the OpenAthens service desk. https://www.openathens.net/support/

INVESTIGATING about 1 month ago - at 05/02/2025 09:41AM

We’re looking into an issue that’s affecting the following service.

SP Dashboard

Some connection rulesets are showing as disabled where they were enabled before. This is an issue in the user interface and the connections and rulesets are still working despite showing as disabled. Please be aware that if you press the save changes button while it's in the incorrect state, it will still save and therefore your connections may break for customers. In the mean time, we are disabling the save changes button. If you notice any issues with your connections then please contact the OpenAthens service desk https://www.openathens.net/support/

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