Outage in OpenAthens
Degradation Of Service - Authentication Point - P3
Resolved Minor
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Outage Details
We are currently investigating a live service issue where some users are experiencing a problem when attempting to sign in to OpenAthens and are receiving the following error:
"OA-AP-4011-26: Unable to map the user to an organisation."
Our team is working to understand the cause of the issue and will provide an update when further information is available.
We apologise for any inconvenience this may cause you and your users.
Components affected
OpenAthens Authentication PointLatest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 09/30/2025 11:43AM
This incident has been resolved.
MONITORING
17 days ago - at 09/22/2025 02:34PM
We believe we have now remediated the source of the problem but will continue to monitor the situation for the time being.
IDENTIFIED
20 days ago - at 09/19/2025 02:56PM
We are pleased to now be in a position to release an update which will resolve this issue, and we plan to make this available to customers by 09:00 am UK time on Monday 22 September.
IDENTIFIED
20 days ago - at 09/19/2025 09:12AM
We've identified the root cause of the problem and are currently investigating options around how to best mitigate it.
INVESTIGATING
21 days ago - at 09/18/2025 12:56PM
We are currently investigating a live service issue where some users are experiencing a problem when attempting to sign in to OpenAthens and are receiving the following error:
"OA-AP-4011-26: Unable to map the user to an organisation."
Our team is working to understand the cause of the issue and will provide an update when further information is available.
We apologise for any inconvenience this may cause you and your users.
Latest OpenAthens outages
P3 - Outage to outbound email - 9 days ago
Service Outage - Redirector - P1 - about 1 month ago
Degradation Of Service - Service Desk portal - about 2 months ago
Degredation Of Service - Managed Proxy Service - P2 - 2 months ago
Issues with some OpenAthens services - 4 months ago
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