Outage in OpenAthens

Degradation Of Service - Authentication Point - P3

Resolved Minor
September 18, 2025 - Started about 1 month ago - Lasted 12 days
Official incident page

Incident Report

We are currently investigating a live service issue where some users are experiencing a problem when attempting to sign in to OpenAthens and are receiving the following error: "OA-AP-4011-26: Unable to map the user to an organisation." Our team is working to understand the cause of the issue and will provide an update when further information is available. We apologise for any inconvenience this may cause you and your users.
Components affected
OpenAthens Authentication Point

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 09/30/2025 11:43AM

This incident has been resolved.

MONITORING about 1 month ago - at 09/22/2025 02:34PM

We believe we have now remediated the source of the problem but will continue to monitor the situation for the time being.

IDENTIFIED about 1 month ago - at 09/19/2025 02:56PM

We are pleased to now be in a position to release an update which will resolve this issue, and we plan to make this available to customers by 09:00 am UK time on Monday 22 September.

IDENTIFIED about 1 month ago - at 09/19/2025 09:12AM

We've identified the root cause of the problem and are currently investigating options around how to best mitigate it.

INVESTIGATING about 1 month ago - at 09/18/2025 12:56PM

We are currently investigating a live service issue where some users are experiencing a problem when attempting to sign in to OpenAthens and are receiving the following error:

"OA-AP-4011-26: Unable to map the user to an organisation."

Our team is working to understand the cause of the issue and will provide an update when further information is available.

We apologise for any inconvenience this may cause you and your users.

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