Outage in OpenAthens
Customers using LDAP or Sirsi connectors reporting connection issues
Resolved Major
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Outage Details
Components affected
OpenAthens Authentication brokerLatest Updates ( sorted recent to last )
This incident has been resolved.
We are continuing to monitor for any further issues.
An issue has been identified that was introduced during the deployment of the Authentication Broker service, that would have caused LDAP authentications to be seen from IP addresses that were different to the ones advertised in our external documentation.
A fix has been implemented that has now corrected this issue.
We have had reports of users having issues for customers that are using an LDAP or Sirsi local connection.
We are currently investigating this issue.
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