Number of Incidents
1 outages
Since last incident
16 days
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Minor · started 3 months ago
Automatic Conversion service outage
We have recently been informed that one of our banking partners, Wyre, has made the decision to cease operations over the course of the next month. Clients that are onboarded with this provider and rely on fiat-related activities such as conversions will not be able to generate new payments at this time, unless the automatic conversion functionality is turned off. We have already initiated the process of engaging an alternative banking partner to seamlessly address fiat transaction needs. We anticipate having this new partner integrated into our platform within the next few weeks, thereby ensuring that all fiat operations are available and fully operational without any significant interruption.
Minor · 15 days ago · lasted about 1 hour
Elevated API Errors for Payment Requests with Auto-Conversion enabled
We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution.
Minor · about 1 month ago · lasted about 24 hours
Elevated API Errors for Payment Requests with Auto-Conversion enabled
We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution. In the meantime, all conversions and outgoing bank transfers are disabled.
Minor · 5 months ago · lasted about 1 hour
Inbound payment webhooks are delayed
We're currently investing an issue where incoming payment webhooks are delayed.
Minor · 8 months ago · lasted about 1 hour
Elevated API Errors for Payment Requests with Auto-Conversion enabled
We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution. In the meantime, all conversions and outgoing bank transfers are disabled.
Minor · 10 months ago · lasted about 16 hours
Investigating issues with email delays
Emails are still being sent and delivered but with significant delays due to an issue our provider.
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