Outage in Optimizely

Conversion data excluded in results calculations

Resolved Minor
May 17, 2023 - Started 12 months ago - Lasted 13 days
Official incident page

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Outage Details

We are investigating an issue with some conversion data being excluded in results calculations. The data has been collected. This issue does not impact data in e3.
Components affected
Optimizely Event Pipeline
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/30/2023 03:24PM

Conversion, activation, and attribute data for all accounts are restored.

MONITORING 11 months ago - at 05/24/2023 08:15PM

Conversion and activation data for all accounts are repaired. 99% of all accounts have completed conversion attribute data restoration.

MONITORING 12 months ago - at 05/23/2023 02:30PM

We have repaired 98% of conversion data (from May 5 - 18). We will continue to provide periodic updates. It is still our expectation that the lion's share of accounts will be completed by tonight - Tue, May 23.

MONITORING 12 months ago - at 05/22/2023 08:50PM

We have now repaired 65% of conversion data (from May 5 - 18). We will continue to provide periodic updates. It is still our expectation that the lion's share of accounts will be completed by tomorrow evening - Tue, May 23.

MONITORING 12 months ago - at 05/22/2023 02:47PM

We have repaired 10% of conversion data (from May 5 - 18) over the weekend. We will continue to provide periodic updates. It is our expectation that the lion's share of accounts will be completed by tomorrow evening - Tue, May 23.

MONITORING 12 months ago - at 05/19/2023 01:23AM

We are monitoring the ongoing loads. All new conversions data, since yesterday's fix was deployed, continues to update as expected.

We are working to repair the missing data (since May 5) and will update here with an expected completion date.

IDENTIFIED 12 months ago - at 05/18/2023 04:32AM

We have identified the problem and are monitoring the fix for the issue with ongoing conversions being used in results calculations (since May 5) as of 9:23pm PT today.

We will continue to work on resolving missing conversions in results calculations prior to this time.

This does not impact e3 files.

INVESTIGATING 12 months ago - at 05/17/2023 04:07PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 05/17/2023 03:10PM

We are investigating an issue with some conversion data being excluded in results calculations. The data has been collected. This issue does not impact data in e3.

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