Optimizely Status

Resolved Intermittent errors in the app

We are investigating reports of intermittent errors and application unavailability. We are debugging on our end and working with our vendors to ensure this gets resolved. We will post additional updates hourly or when we have information available. Thank you for your patience.

Resolved Experiment overview page not loading for customers

We are currently investigating the issue of the experiment page overview not loading for some customers. The REST API to fetch experiments also seems to have been impacted by this.

Resolved Experiment and Campaign Results pages fail to load data

We have received reports and have internally verified that a portion of customers are encountering indefinite loading of data when viewing their results pages. We are actively investigating the cause of the issue.

Resolved Web snippet & Datafile Update Delays

We are investigating an issue that is delaying updates to our web snippets and datafiles. We apologize for any inconvenience and are urgently working to address the issue.

Resolved Degraded availability for backend web targeting products

We are currently investigating an issue causing a spike in errors to our backend web targeting systems (tapi.optimizely.com) beginning at 07:07 PDT. Users of personalization campaigns using DCP, ListAttributes or recommendations may see 5xx responses to this API until the issue is resolved.

Resolved Stale usage (impressions) numbers for customer usage pages

Our Billing ETL pipeline that calculates Impression Usage numbers is running behind and has stale data since September 1st. No data has been lost and the numbers will be backfilled once we fix our pipeline. Affected areas: - Impression Usage number reported in Usage Page - Impression Usage number reported in /plan API endpoint - Impression Usage number reported in /usage API endpoint

Resolved Loading Optimizely Application may present Blank Screen for some Customers

We have received reports and have internally verified that a small number of customers are encountering a blank page when loading the Optimizely application. As a workaround, customers can navigate directly to an Optimizely Project and all functionality should work. We are actively investigating the root cause of the issue.

Resolved Delay in Impression usage number calculation

Our Billing ETL pipeline that calculates Impression Usage numbers is running behind and could be stale by up to 48 hours. No data has been lost and the numbers will be backfilled once we fix our pipeline. Affected areas: - Impression Usage number reported in Usage Page - Impression Usage number reported in /plan API endpoint - Impression Usage number reported in /usage API endpoint

Resolved Customers unable to submit support ticket

We have identified an issue where customers are unable to submit tickets through the Optimizely Help Center (Support Form). Customers can temporarily reach our support by sending an email to [email protected]

Resolved Degraded availability for backend web targeting products

We are currently investigating an issue causing a spike in errors to our backend web targeting systems (tapi.optimizely.com) beginning at 13:57 PDT. Personalization campaigns using DCP, ListAttributes or recommendations users may see 5xx responses to this API until the issue is resolved.