Gong integration issues

This issue is now mitigated. Impacted users will need to reconnect to the Outreach API in Gong following these steps. If you are showing as connected and you are still seeing errors, please remove the current connection and re-connect.

Our Support team is here to help answer any questions at support.outreach.io.

We are continuing to work closely with the Gong team on a fix. At this time, we anticipate a fix to be complete tomorrow, Jan 23, 2024.

Workaround: In the meantime, the Outreach team has developed a workaround. Impacted users are able to re-connect to Outreach via the API in the Gong platform following these steps. Please note, should you choose to re-connect to Outreach from Gong today, you will need to re-connect again once the fix is in place.

An update will be provided on Jan 23, 2024 when the fix is in place, or as events warrant.

We've identified the root cause. We're working closely with the Gong engineering team on a fix. More information will be provided when it becomes known.

We are experiencing issues with the Gong.io integration for Outreach. Our engineers are currently investigating the case and actively looking for a solution.