Outage in Outschool

Intermittent payment processing errors

Resolved Minor
February 05, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our team is currently investigating an intermittent issue with payment processing for a subset of Outschool families. If you are experiencing issues paying for classes, please: 1. Attempt to complete your purchase with a different card, or: 2. Contact your bank or financial institution to inform them of this issue, and clarify that you authorize charges from Outschool. If after trying a different card or contacting your bank or financial institution you are still not able to complete your transaction, please contact our support team at support@Outschool.com with as much detail as possible, including the bank or card issuer name, and any information provided by your bank as to why the charge in question did not process, so we can pass this along to our team for further investigation!
Components affected
Outschool Purchasing & Enrolling in Classes
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/05/2024 10:21PM

On Feb 5, our team was made aware of intermittent issues with payment processing for a subset of Outschool families. If you continue to experience issues paying for classes, please:

1. Attempt to complete your purchase with a different card, or:
2. Contact your bank or financial institution to inform them of this issue, and clarify that you authorize charges from Outschool.

If after trying a different card or contacting your bank or financial institution you are still not able to complete your transaction, please contact our support team at support@Outschool.com with as much detail as possible, including the bank or card issuer name, and any information provided by your bank as to why the charge in question did not process, so we can pass this along to our team for further investigation!

INVESTIGATING 3 months ago - at 02/05/2024 08:35PM

Our team is currently investigating an intermittent issue with payment processing for a subset of Outschool families. If you are experiencing issues paying for classes, please:

1. Attempt to complete your purchase with a different card, or:
2. Contact your bank or financial institution to inform them of this issue, and clarify that you authorize charges from Outschool.

If after trying a different card or contacting your bank or financial institution you are still not able to complete your transaction, please contact our support team at support@Outschool.com with as much detail as possible, including the bank or card issuer name, and any information provided by your bank as to why the charge in question did not process, so we can pass this along to our team for further investigation!

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