Resolved Partial Zoom Outage - 04/20/21
A subset of Outschool users are unable access live Zoom meetings. We are currently investigating the issue. Impacted users should contact [email protected]
Resolved Brief Website Outage
A small subset of users reported that they were unable to access class meetings from approximately 8:03 - 8:06 am PST. The users were able to refresh multiple times, and the website was back up and running. The engineering team has determined the issue is resolved, but are investigating to find out the root cause of the brief outage.
Resolved Brief Maintenance This Morning
We will perform minor database maintenance later this morning, starting at 9:10 AM Pacific Time. The ability to join classes may be briefly impacted, though we will be back up by 9:25 AM Pacific. Anyone already in class at that time will not be impacted. If this causes you to miss class, please email [email protected] with the name of the class missed, and we will help issue a refund.
Resolved Brief, Partial Website Outage
From 10:18 am to 10:56 am PST some users reported not being able to enroll in classes, send private messages, or receive emails. This issue has now been resolved. If support is needed for any resulting issues, please reach out to [email protected]
Resolved Outschool.com is down
Outschool.com is down. Users are unable to join Zoom classes or take any other actions. Our engineers are working to resolve this issue as soon as possible. We apologize for the inconvenience. If this causes you to miss a class, check with your teacher to try to reschedule; if you cannot, email [email protected] specifying the name of the class you missed, and we can issue a refund.
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