Outage in Outschool

Intermittent Customer Support Delays

Resolved Minor
January 09, 2026 - Started 4 days ago - Lasted about 1 hour
Official incident page

Incident Report

We’re currently experiencing intermittent issues and delays due to a third-party vendor, which may affect certain aspects of our Customer Support, including our Help Center and chat feature. Our team is actively monitoring the situation. If you need assistance, please email support@outschool.com, and we’ll follow up as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 01/09/2026 09:28PM

This incident has been resolved.

INVESTIGATING 4 days ago - at 01/09/2026 08:12PM

We’re currently experiencing intermittent issues and delays due to a third-party vendor, which may affect certain aspects of our Customer Support, including our Help Center and chat feature.

Our team is actively monitoring the situation. If you need assistance, please email support@outschool.com, and we’ll follow up as soon as possible.

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