Outage in Outschool

Partial Zoom outage for Outschool users on Chromebook devices

Resolved Minor
November 01, 2021 - Started over 3 years ago - Lasted 5 months
Official incident page

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Outage Details

We are currently investigating and working with our Zoom representatives to troubleshoot an issue impacting Outschool users ability to start or join a live meeting on Chromebook devices. Any additional questions or concern can be directed to support@outschool.com.
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 11/04/2021 02:41PM

We have identified the issue related to Outschool educators experiencing technical difficulties starting live meetings from Chromebook devices and do not have an alternate device. We are working with our technical partners at Zoom to resolve this issue as quickly as possible. All learners using Chromebook devices are now able to join meetings without issue. Any additional questions or concerns can be directed to support@outschool.com.

MONITORING over 3 years ago - at 11/03/2021 07:08PM

We have identified the issue and Outschool learners are now able to enter the live classroom on Chromebook devices as expected. We are simultaneously continuing to monitor the situation and working to implement a fix for Educators who do not have an alternate device. Any additional questions or concern can be directed to support@outschool.com.

MONITORING over 3 years ago - at 11/02/2021 09:37PM

We have identified the issue and Outschool learners are now able to enter the live classroom on Chromebook devices as expected. We are simultaneously working to implement a fix for Educators who do not have an alternate device. Any additional questions or concern can be directed to support@outschool.com.

MONITORING over 3 years ago - at 11/02/2021 03:48AM

We have identified the issue, are working to implementing a fix, and are monitoring the issue related to Outschool users attempting to start or join a live meeting on Chromebook devices. Any additional questions or concern can be directed to support@outschool.com.

IDENTIFIED over 3 years ago - at 11/02/2021 02:57AM

We have identified the issue and are working with our Zoom representatives to implement a fix for Outschool users attempting to start or join a live meeting on Chromebook devices. Any additional questions or concern can be directed to support@outschool.com.

INVESTIGATING over 3 years ago - at 11/01/2021 11:36PM

We are currently investigating and working with our Zoom representatives to troubleshoot an issue impacting Outschool users ability to start or join a live meeting on Chromebook devices. Any additional questions or concern can be directed to support@outschool.com.

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