Outage in Outschool
Upcoming classes not appearing on homepage or schedule
Resolved MinorIncident Report
Outschool is aware of, and actively investigating a known issue for a subset of users where upcoming classes may not immediately appear on the homepage or learner schedule. For impacted families, following the below steps will resolve the issue:
1. Clear browser cache and cookies.
2. Ensure you are running the most up to date version of your browser.
3. When accessing the homepage or learner schedule, refresh the page, 2-3 times may be needed in order to see classes appear.
Our team is working to resolve the issue as quickly as possible. Please check back here for further updates, or contact support@outschool.com with any questions or concerns.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 08/12/2024 07:46PM
Our team has resolved this issue, and all upcoming classes should now appear on the homepage and learner schedule as expected. Please contact support@outschool.com with any additional questions or concerns.
IDENTIFIED
over 1 year ago - at 08/11/2024 09:44PM
Outschool is aware of, and actively investigating a known issue for a subset of users where upcoming classes may not immediately appear on the homepage or learner schedule. For impacted families, following the below steps will resolve the issue:
1. Clear browser cache and cookies.
2. Ensure you are running the most up to date version of your browser.
3. When accessing the homepage or learner schedule, refresh the page, 2-3 times may be needed in order to see classes appear.
Our team is working to resolve the issue as quickly as possible. Please check back here for further updates, or contact support@outschool.com with any questions or concerns.
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