Outage in OVHcloud US

[US][VIN1] - Cooling fault in rack V101B10 & V101B11

Resolved Minor
April 23, 2024 - Started 11 days ago - Lasted about 11 hours

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Outage Details

A cooling fault affecting devices and servers in rack V101B11 occurred.

Service impact : Dedicated servers in V101B10 & V101B11, Vrack private network connectivity to V101B11

Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
Components affected
OVHcloud US Servers: Dedicated Servers
Latest Updates ( sorted recent to last )
11 days ago - at 04/23/2024 07:10PM

A cooling fault affecting devices and servers in rack V101B11 occurred.

Service impact : Dedicated servers in V101B10 & V101B11, Vrack private network connectivity to V101B11

Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support

11 days ago - at 04/23/2024 07:11PM

Onsite datacenter technicians are replacing hardware to address the cooling fault on V101B11.

11 days ago - at 04/23/2024 08:11PM

On site technicians have repaired the cooling fault on V101B11.

Ongoing efforts are being done to repair any dedicated servers impacted from the cooling fault in V101B10 and V101B11. Vrack network device impacted on V101B11 is being replaced to restore Vrack services to this rack.

11 days ago - at 04/23/2024 10:02PM

Vrack services on V101B11 have been restored.

Ongoing efforts are being done to repair any dedicated servers impacted from the cooling fault in V101B10 and V101B11.

11 days ago - at 04/24/2024 01:30AM

Impacted dedicated servers in V101B11 have been restored.

Ongoing efforts are being done to repair any dedicated servers impacted from the cooling fault in V101B10.

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