Outage in P44

Email-sending service - disruption

Resolved Minor
October 11, 2023 - Started 7 months ago - Lasted 1 day
Official incident page

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Outage Details

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/12/2023 04:57PM

This incident has been resolved.

MONITORING 7 months ago - at 10/12/2023 03:07PM

Dear Valued Customer,

The email-sending service is restored and is operating normally. Our team continues to monitor the same.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Nikhil Dhamija
Customer Support

INVESTIGATING 7 months ago - at 10/11/2023 06:43PM

Dear Valued Customer,

Our engineering team has identified the root cause of email-sending service malfunction as an issue with the Microsoft Exchange service. The current service-mending progress can be kept tracked here: https://twitter.com/MSFT365Status/status/1712133426671698304

As an organization, we are committed to providing reliable and high-availability service to our customers.

In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

INVESTIGATING 7 months ago - at 10/11/2023 04:42PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 10/11/2023 04:42PM

Dear Valued Customer,

We are experiencing a disruption with our email-sending service. Currently, emails for export, booking requests, quote requests, and network health are delayed.

Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Program Manager, Customer Support

INVESTIGATING 7 months ago - at 10/11/2023 04:30PM

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