Outage in P44

NA LTL Rating Services - disruption

Resolved Minor

November 02, 2023 - Started over 2 years ago - Lasted about 14 hours
Official incident page

Incident Report

Dear Valued Customer, We are experiencing a disruption with the LTL rating services for North American customers. Users may experience some outages in terms of using our products like rating and dispatch. We apologies for the inconvenience caused. Our engineering team is currently working on the fix. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Samrat Rangroo, Manager, Support Elite

Components affected

P44 Rating API P44 Dispatch API

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/03/2023 05:14AM

Dear Valued Customer,

We are pleased to inform you that the disruption for LTL Rating Services has been fully resolved & all connections were restored successfully. Our team continues to monitor.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Nikhil Dhamija
Customer Support

MONITORING over 2 years ago - at 11/02/2023 05:30PM

Dear Valued Customer,

The issue with rating services has been resolved. Our engineering team identified a malfunction related to our carrier, ESTES (EXLA), causing system delays.

Please check for any remaining problems with this matter on your end, and note that we have temporarily disabled ESTES (EXLA) for the P44 platform.

If you have questions or need further assistance, please do not hesitate to reach out.

Best regards
Samrat Rangroo,
Manager, Support Elite

INVESTIGATING over 2 years ago - at 11/02/2023 03:34PM

Dear Valued Customer,

We are experiencing a disruption with the LTL rating services for North American customers. Users may experience some outages in terms of using our products like rating and dispatch.

We apologies for the inconvenience caused. Our engineering team is currently working on the fix.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Samrat Rangroo,
Manager, Support Elite

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