Outage in Palisis

Spreedly Payment Outage

Resolved Minor

August 27, 2022 - Started over 1 year ago
Official incident page

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Outage Details

Our third party payment partner Spreedly has been experiencing an issue since 12.30 CET today causing intermittent 500 errors on their core API. This in turn has caused our systems to experience a knock on effect (401 Unauthorised errors) when communicating with Spreedly. This is blocking payment processing on our systems where Spreedly is being used. We are still investigating to understand the specific causes of the incident. We apologise for all inconvenience and disruption to service. Updates will be provided as they become available.

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 08/27/2022 06:25PM

Post mortem: Spreedly sustained a high-level DDOS attack today, however, mitigations are now in full effect.

They will be publishing their post-incident findings via https://status.spreedly.com/.

We apologise for the inconvenience this has caused.

This incident has been resolved.

MONITORING over 1 year ago - at 08/27/2022 05:06PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 08/27/2022 04:27PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 08/27/2022 04:17PM

Our third party payment partner Spreedly has been experiencing an issue since 12.30 CET today causing intermittent 500 errors on their core API. This in turn has caused our systems to experience a knock on effect (401 Unauthorised errors) when communicating with Spreedly. This is blocking payment processing on our systems where Spreedly is being used.

We are still investigating to understand the specific causes of the incident.

We apologise for all inconvenience and disruption to service.

Updates will be provided as they become available.

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