Outage in Palisis
Spreedly Payment Outage
Resolved Minor
August 27, 2022 - Started over 2 years ago
Official incident page
Official incident page
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Outage Details
Our third party payment partner Spreedly has been experiencing an issue since 12.30 CET today causing intermittent 500 errors on their core API. This in turn has caused our systems to experience a knock on effect (401 Unauthorised errors) when communicating with Spreedly. This is blocking payment processing on our systems where Spreedly is being used.
We are still investigating to understand the specific causes of the incident.
We apologise for all inconvenience and disruption to service.
Updates will be provided as they become available.
Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 08/27/2022 06:25PM
Post mortem: Spreedly sustained a high-level DDOS attack today, however, mitigations are now in full effect.
They will be publishing their post-incident findings via https://status.spreedly.com/.
We apologise for the inconvenience this has caused.
This incident has been resolved.
MONITORING
over 2 years ago - at 08/27/2022 05:06PM
We are continuing to monitor for any further issues.
MONITORING
over 2 years ago - at 08/27/2022 04:27PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
over 2 years ago - at 08/27/2022 04:17PM
Our third party payment partner Spreedly has been experiencing an issue since 12.30 CET today causing intermittent 500 errors on their core API. This in turn has caused our systems to experience a knock on effect (401 Unauthorised errors) when communicating with Spreedly. This is blocking payment processing on our systems where Spreedly is being used.
We are still investigating to understand the specific causes of the incident.
We apologise for all inconvenience and disruption to service.
Updates will be provided as they become available.
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