Outage in Palisis

Cellular Connection Issues

Resolved Major
April 29, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently receiving reports of issues with network reception issues for terminals with Adyen supplied SIM cards. Our team is actively investigating the situation in cooperation with our partners. We apologize for any inconvenience and appreciate your patience as we work to resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available.
Components affected
Palisis App and Terminals
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/29/2025 10:50AM

We haven't seen any issues in the last 60minutes. The issue has. been resolved.

MONITORING 2 days ago - at 04/29/2025 09:56AM

We are getting feedback that the issue has been resolved.
We are still monitoring the situation.

IDENTIFIED 2 days ago - at 04/29/2025 09:38AM

Adyen has confirmed issues with connectivity:

We have identified an issue outside of our platform resulting in intermittent connectivity issues on cellular (4G/5G) terminals in Europe starting at 11:20 CEST.

As a result, you may experience performance and payment processing issues on cellular data.

We have contacted the provider and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

INVESTIGATING 2 days ago - at 04/29/2025 09:26AM

We are currently receiving reports of issues with network reception issues for terminals with Adyen supplied SIM cards. Our team is actively investigating the situation in cooperation with our partners.

We apologize for any inconvenience and appreciate your patience as we work to resolve the issue as quickly as possible.

We will provide further updates as soon as more information becomes available.

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