Fiskaly outage for german customers

This incident has been resolved.

The technical issue affecting our TSE provider Fiskaly has been addressed and
affected TSS instances have been restored and sales functionality is back to normal for all German device customers since yesterday.

We apologize for the disruption this caused to your business and thank you for your patience throughout this incident.

Some TSS instances have been affected by an external disruption. As a result, impacted e.g. point-of-sale terminals were temporarily unable to process transactions. We have identified the root cause and confirmed that the only viable resolution is to delete and recreate the affected TSS instances and their associated Clients.

We are working through this process customer by customer.
Each affected customer will be contacted directly once their TSS has been successfully recreated and their terminal is operational again. No action is needed on your side - we will reach out to you.

What we are doing:
- Recreating TSS instances and Clients step by step for each affected customer
- Proactively contacting customers once their setup is restored
- Continuously monitoring all TSS instances for further issues
- Investigating how to better handle this scenario in the future to reduce impact

We apologize for the inconvenience caused.
We understand the impact this has on your day-to-day operations and are prioritizing the recovery of all affected customers as quickly as possible.

Further updates will be posted here as progress is made.

We are currently investigating an incident affecting our German device customers.

Our TSE provider Fiskaly is experiencing technical difficulties. Following contact with their support team, we have been informed that some TSS instances could not be recovered and have been marked as DEFECTIVE.

Our team is actively working on a solution to restore normal sales operations as quickly as possible.

We apologize for the inconvenience and will keep you updated as the situation develops. Thank you for your patience.

At 09:20 CET on 26.05.2026 we receiving DEFECTIVE message from the signing service of Fiskaly.
Fiskaly is already informed and working on a solution.