Outage in PandaDoc

Pusher Outage

Resolved Minor
November 08, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Pusher, a third party tool we use is experiencing an outage of their services. This may affect PandaDoc until it is resolved. We are currently investigating what we can do to mitigate this.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 11/08/2022 04:52PM

This incident has been resolved.

MONITORING about 3 years ago - at 11/08/2022 04:12PM

A fix has been implemented on the third party's end, and we are monitoring the results

INVESTIGATING about 3 years ago - at 11/08/2022 03:56PM

We have confirmed that these incidents are currently due to a third-party outage, with Pusher. You can view their status page here: https://status.pusher.com/incidents/p6y3557x0hy6

INVESTIGATING about 3 years ago - at 11/08/2022 03:41PM

We have reports that this is causing issues with sending and opening documents, we'll update as we gain more clarity on the issue

INVESTIGATING about 3 years ago - at 11/08/2022 03:18PM

https://status.pusher.com/incidents/p6y3557x0hy6

INVESTIGATING about 3 years ago - at 11/08/2022 03:16PM

Pusher, a third party tool we use is experiencing an outage of their services. This may affect PandaDoc until it is resolved. We are currently investigating what we can do to mitigate this.

Latest PandaDoc outages

Slowdown in key document operations - about 2 months ago
PandaDoc application won't load - about 2 months ago
Document access in editor - 5 months ago
Issue with Identity Verification (Persona) - 6 months ago
Document search results are not loaded - 8 months ago

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