Outage in PandaDoc

Live chat is currently unavailable

Resolved Major

August 03, 2026 - Started 6 days ago - Lasted about 3 hours
Official incident page

Incident Report

Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting). If you've submitted a support request, our team is still working through the queue, and reply times may be delayed. We appreciate your patience and will restore chat as soon as possible.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 08/03/2026 05:55PM

Live chat is working properly, and the incident should be fully resolved.

MONITORING 6 days ago - at 08/03/2026 04:40PM

Live chat should be available for users now.
The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

INVESTIGATING 6 days ago - at 08/03/2026 03:18PM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 08/03/2026 02:50PM

Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting).
If you've submitted a support request, our team is still working through the queue, and reply times may be delayed.

We appreciate your patience and will restore chat as soon as possible.

Latest PandaDoc outages

Document Creation via CRM Integrations - 10 days ago

Some customers may experience Public API request failures or be unable to send documents through the platform - 25 days ago

Limited ability in editing sent documents - about 1 month ago

Copied fields are being pasted randomly in the document instead of the expected position - 3 months ago

Integrations are not responding - 3 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook