Outage in PandaDoc

Some users experience issues with creation and viewing of documents

Resolved Major

August 20, 2026 - Started 8 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

Components affected

PandaDoc Sending and Opening Documents PandaDoc Uploading and downloading documents

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 08/20/2026 09:42PM

We're all set! PandaDoc is working properly and the incident has been fully resolved.
If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

INVESTIGATING 8 days ago - at 08/20/2026 05:20PM

We've mitigated the issue affecting document creation and viewing, and are no longer seeing degradation.
We continue to work on identify the root cause. We'll provide a further update as we learn more.

INVESTIGATING 8 days ago - at 08/20/2026 05:03PM

We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

Latest PandaDoc outages

Live chat is currently unavailable - 25 days ago

Document Creation via CRM Integrations - 29 days ago

Some customers may experience Public API request failures or be unable to send documents through the platform - about 1 month ago

Limited ability in editing sent documents - about 2 months ago

Copied fields are being pasted randomly in the document instead of the expected position - 3 months ago

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