Resolved Intermittent Connectivity Issues with Salesforce and Pardot API
The Salesforce team detected intermittent connectivity issues due to a third-party DNS provider. A fix has been implemented and we are continuing to monitor the effect on our services. For more information, please check Intermittent Connectivity Issues Across Multiple Salesforce Services.
Resolved Partial Service Disruption
The partial service disruption impacting a subset of Pardot customers has been resolved and full service has been restored. Please contact Support if you encounter any further issues. We sincerely regret any inconvenience you have experienced as a result of this incident.
Resolved Pardot Licensing & Provisioning Issue
The Salesforce Technology Team is investigating a licensing & provisioning issue for a subset of Pardot customers. Since May 28th, a subset of customers may not be provisioned with new Pardot account details. Additionally existing customers who have purchased additional Pardot features may not be provisioned with their new feature. We are currently investigating the issue and apologise for any inconvenience caused.
Resolved Pardot Login, API and Sync Impacted
The Salesforce Technology team is currently investigating an incident affecting access to the Pardot application. This incident began at 2021-05-11 at 21:10 UTC. During this incident, login services and API authentication may not be available to a subset of Pardot customers. We sincerely apologize for any inconvenience you may be experiencing.
Resolved Site Performance
We are currently investigating an incident impacting site performance for a subset of Pardot customers. We sincerely apologize for any inconvenience you may have experienced.
Resolved Database Issues
We are currently investigating an incident impacting a subset of Pardot customers with Pardot Database Engineering. We sincerely apologize for any inconvenience you may have experienced.
Resolved Pardot Engage
We are currently investigating an incident with Pardot Engage and Engagement history. We sincerely apologize for any inconvenience you may have experienced.
Resolved Email Sending Issues
We are currently monitoring an incident with Marketing Cloud that is impacting some email sends from Pardot customers.
Resolved Authentication Issue Impacting Salesforce Logins
Update: The preliminary RCA is now available to affected customers as a Knowledge Base article. An active investigation of the incident is taking place at this time. Knowledge Base Article: https://help.salesforce.com/articleView?id=000358250&type=1&mode=1 ----- On April 27, 2021, at approximately 13:49 Universal Coordinated Time (UTC), the Salesforce Technology team became aware of a Verification as a Service (VaaS) issue that was impacting the ability for users to log into their Salesforce environments across Commerce Cloud, Marketing Cloud, Pardot, Heroku, and core Salesforce production environments. The Technology team began immediate investigation and determined that the issue may have impacted any customer who is enabled for multi-factor authentication. The issue only impacted new login attempts. Customers who were already logged in before the incident were not affected by this issue. Upon further investigation, the Technology team determined that the source of the issue was likely an endpoint originating from a third-party public cloud provider that was generating significant traffic. The team investigated the issue in partnership with our cloud services provider to rule out malicious activity, and that investigation is still underway. At 16:59 UTC, the team began to deploy a software fix to throttle the endpoint in an effort to resolve the issue. That deployment successfully completed at 17:38 UTC, and after the Technology team performed its validation checks, an all-clear was declared at 17:50 UTC the same day. Root Cause The root cause of this issue is under investigation with the Salesforce Technology Team. An update will be provided when available. Next Steps The Salesforce Technology Team is monitoring the system for similar issues and will provide and update when a root cause is determined. We sincerely apologize for the impact this incident caused you and your business; Salesforce is fully committed to minimizing downtime when incidents do occur. We also continually assess and improve our tools, processes, and architecture to provide you with the best service possible.
Resolved Partial service disruption
We are investigating an issue affecting a subset of c.ustomers starting at approximately 12:15 UTC today
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