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Resolved Service Disruption
The Salesforce Technology team has identified a service disruption affecting a subset of customers within our production environment. This issue began at 12:16 UTC. During this disruption period, end users are unable to access certain aspects of the affected service. We’re investigating the issue and an update will be provided as soon as we have more information.
Resolved Email sending delays for some customers
The Salesforce Technology team has identified a service disruption affecting Email Sending for a number of our customers within our production environment. This issue is directly related to this ongoing incident in our Marketing Cloud. During this disruption period, emails have been delayed exiting the Salesforce infrastructure. We’re investigating the issue and an update will be provided as soon as we have more information.
Resolved Engagement Studio processing delays
The Salesforce Technology team has identified a performance degradation affecting Engagement Studio processing within our production environment. This issue began at 1200 UTC. Users can access the Pardot service during this degradation period, but some functionality may be unavailable or running at less than optimal. We’re investigating the issue and an update will be provided as soon as we have more information.
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