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Parserr Outages
Resolved Major Temporary Website Issues
Our systems are down due to an unknown issue affecting most of our customers. Parserr customers cannot navigate through the website, log in to the platform or access any services, including parsing emails, receiving, and integrating. Our IT team is working to resolve the matter as soon as possible. Emails are retained despite the outage. They will be automatically processed upon resolution of the issue. We expect to resolve the problem within the next few minutes. Thanks for your patience.
Resolved Major Parserr Not Receiving Emails Due to Provider Issues
Sorry, but since about 7:00am PT Parserr has not been receiving emails due to technical issues with our email service provider. The issue is affecting many email services worldwide, due to the expiration of a root SSL certificate. You can read more about the issue here: https://scotthelme.co.uk/lets-encrypt-old-root-expiration/ . Emails are retained in spite of the outage. They will be automatically processed upon resolution of the issue. We expect to resolve the issue within the next few hours. Thanks for your patience.
Resolved Major Search and Replace and Sharepoint Incident
We are experiencing an incident related to parsing using our "Search and Replace" function. Also, our Sharepoint integration is not working properly. We have identified fixes for both issues and are deploying them within a few hours. Sorry about the disruption.
Resolved Major Interruption to Excel Exports
Sorry, but we are experiencing an interruption to our ability to send Excel exports as attachment emails. Other integrations remain working. Please bear with us while we resolve this incident.
Resolved Major Unable to create new Zapier connections
We have identified a problem when creating or reconnecting Zapier connections. Zapier displays the error message "authentication failed: The app returned "An error has occurred." We are treating this at the highest priority level.
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
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Step 1 Create an account
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Frequently Asked Questions
- Is Parserr down today?
- Parserr seems to be up and running. We've updated the status 3 minutes ago.
- I'm having issues with Parserr, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Parserr is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Parserr has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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