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Resolved Temporary Website Issues
Our systems are down due to an unknown issue affecting most of our customers. Parserr customers cannot navigate through the website, log in to the platform or access any services, including parsing emails, receiving, and integrating. Our IT team is working to resolve the matter as soon as possible. Emails are retained despite the outage. They will be automatically processed upon resolution of the issue. We expect to resolve the problem within the next few minutes. Thanks for your patience.
Resolved Parserr Not Receiving Emails Due to Provider Issues
Sorry, but since about 7:00am PT Parserr has not been receiving emails due to technical issues with our email service provider. The issue is affecting many email services worldwide, due to the expiration of a root SSL certificate. You can read more about the issue here: https://scotthelme.co.uk/lets-encrypt-old-root-expiration/ . Emails are retained in spite of the outage. They will be automatically processed upon resolution of the issue. We expect to resolve the issue within the next few hours. Thanks for your patience.
Resolved Search and Replace and Sharepoint Incident
We are experiencing an incident related to parsing using our "Search and Replace" function. Also, our Sharepoint integration is not working properly. We have identified fixes for both issues and are deploying them within a few hours. Sorry about the disruption.
Resolved Interruption to Excel Exports
Sorry, but we are experiencing an interruption to our ability to send Excel exports as attachment emails. Other integrations remain working. Please bear with us while we resolve this incident.
Resolved Unable to create new Zapier connections
We have identified a problem when creating or reconnecting Zapier connections. Zapier displays the error message "authentication failed: The app returned "An error has occurred." We are treating this at the highest priority level.
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