Outage in Particle

Connectivity issue in North America

Resolved Minor

January 24, 2023 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

A cellular provider is having connectivity trouble, which is causing several devices to be not able to connect in the North American region, we are working to solve this.

Components affected

Particle Cellular Connectivity

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 01/24/2023 04:04AM

Particle responded to a cellular disconnect alert at around 6:15PM PDT. Roughly 16% of non-EtherSIM LTE Cat-M1 Devices in the US experienced a brief period of degraded connectivity. The issue has been identified as a cellular operator outage and service has been restored. This incident is marked as resolved.

MONITORING about 3 years ago - at 01/24/2023 03:06AM

We are seeing a sustained and significant improvement and are urgently driving for further details. More information will be provided here upon receipt.

IDENTIFIED about 3 years ago - at 01/24/2023 03:00AM

The service has signs of improvement, most of the devices are back online again.

INVESTIGATING about 3 years ago - at 01/24/2023 02:26AM

A cellular provider is having connectivity trouble, which is causing several devices to be not able to connect in the North American region, we are working to solve this.

Latest Particle outages

EtherSIM - Service degradation - 26 days ago

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SIM activation delays - 3 months ago

Device connectivity instability - 6 months ago

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