Outage in PayU Latam

Degradation with Payments API

Resolved Minor

October 19, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Estimado Cliente Desde las 08:20 GMT -5 estamos presentando problemas con la plataforma PAYU en Latam Estamos trabajando junto con nuestro Equipo de soporte de para obtener una pronta solución. Los clientes que hagan uso del servicio pueden estar experimentando problemas transaccionales, nos disculpamos por cualquier inconveniente que esto pueda estar causando Cordialmente, Servicio al cliente de PayU. Dear Customer Since 08:20 GMT - 5 we are experiencing problems with the PAYU PLATFORM IN LATAM We are working together with our Support Team to obtain a prompt solution. Customers using the service may be experiencing transactional issues, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

Components affected

PayU Latam PayU Payments API

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/19/2023 05:55PM

Dear Customer,

Since 12:29 GMT - 5 the incident has been resolved, the PayU platform is operating with high transactional approval.

Sincerely,
PayU customer service.

INVESTIGATING over 2 years ago - at 10/19/2023 02:32PM

Estimado Cliente

Desde las 08:20 GMT -5 estamos presentando problemas con la plataforma PAYU en Latam
Estamos trabajando junto con nuestro Equipo de soporte de para obtener una pronta solución. Los clientes que hagan uso del servicio pueden estar experimentando problemas transaccionales, nos disculpamos por cualquier inconveniente que esto pueda estar causando

Cordialmente,
Servicio al cliente de PayU.

Dear Customer

Since 08:20 GMT - 5 we are experiencing problems with the PAYU PLATFORM IN LATAM

We are working together with our Support Team to obtain a prompt solution. Customers using the service may be experiencing transactional issues, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

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