Outage in PayU Latam

Degradation with Payment SPEI MEXICO

Resolved Major
April 26, 2024 - Started 11 days ago - Lasted about 11 hours
Official incident page

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Outage Details

Dear Customer We are having problems with SPEI in MEXICO for PayU platform, Due to network intermittence , which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing pending transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/27/2024 02:15AM

Dear Customer,



Since the 21:15 the problem has been solved, STP/SPEI in MEXICO for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 11 days ago - at 04/26/2024 02:50PM

Dear Customer



We are having problems with SPEI in MEXICO for PayU platform, Due to network intermittence , which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing pending transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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