Outage in Phonecheck

ESN responses coming back with N/A

Resolved Minor
October 19, 2022 - Started over 1 year ago - Lasted 8 days
Official incident page

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Outage Details

We are currently looking into this issue. ESN status is showing N/A
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 10/19/2022 09:36PM

ESN status should no longer be producing N/A responses. We will continue to monitor for the next hour.

INVESTIGATING over 1 year ago - at 10/19/2022 08:38PM

The issue has returned at this time; we are looking into it.

MONITORING over 1 year ago - at 10/19/2022 07:09PM

This issue may still be happening to some devices randomly - our dev team is still looking into the issue.

Please perform a manual ESN check to update the N/A status as a workaround for now

Instructions to perform a manual ESN check: https://support.phonecheck.com/en/articles/6030379-how-to-manually-check-esn-on-phonecheck

INVESTIGATING over 1 year ago - at 10/19/2022 02:53PM

We are currently looking into this issue. ESN status is showing N/A

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