Outage in Ping Identity

MFA Service Degradation - Android devices

Resolved Minor
April 04, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are looking into an issue which we are observing across all regions for MFA.
Components affected
Ping Identity Notification Services Ping Identity MFA API - Europe (.eu) Ping Identity MFA API - Asia Pacific (.asia) Ping Identity MFA API - North America (.com) Ping Identity PingID Authenticator - Australia (.com.au) Ping Identity PingOne MFA - Europe (.eu) Ping Identity PingOne MFA - North America (.com) Ping Identity PingID Authenticator - Europe (.eu) Ping Identity PingID Authenticator - North America (.com) Ping Identity PingOne MFA - Asia Pacific (.asia)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/04/2023 04:39PM

This incident has been resolved.

MONITORING about 1 year ago - at 04/04/2023 03:15PM

Our monitoring systems have recovered and Android Push Notifications should be working for all customers again.
We will continue to monitor and advise if there is any further degradation.

IDENTIFIED about 1 year ago - at 04/04/2023 02:55PM

We are continuing to monitor our platform and the status of the FCM service we consume for MFA.

IDENTIFIED about 1 year ago - at 04/04/2023 02:18PM

The global service for Android notifications is currently experiencing an outage. This service is wholly owned and managed by Google and will impact all consumers of Android Push Notifications.

https://status.firebase.google.com/incidents/9ZPv9faHLen8bzLVSaft

Administrators of Ping MFA services are advised to use fallback to OTP if not already configured (Apple devices also fallback to OTP).

INVESTIGATING about 1 year ago - at 04/04/2023 01:51PM

Initial indications are, the issue is limited to Android devices.

INVESTIGATING about 1 year ago - at 04/04/2023 01:49PM

We are looking into an issue which we are observing across all regions for MFA.

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