Ping Identity Status

Resolved Support Portal Outage

Our support portal is experiencing a temporary outage, so access to cases and the community are currently unavailable. We’re aware of the issue and are actively working on restoring the portal as soon as possible. If you're unable to access our support portal due to the outage, have a Severity 1 issue or would like to create a case or check the status of an existing case, please contact us by phone: * North America - U.S. and Canada: +1.855.355.7464 * APAC - Asia Pacific and Japan: +61 1800 370 672 * EMEA - Europe, Middle East and Africa: +44 (0) 808 196 0788
 We apologize for the inconvenience. The Ping Identity Team

Resolved Degraded OTP email delivery to Microsoft Exchange Online customers

We are investigating an issue whereby customers using Microsoft Online Exchange services are unable to reliably receive OTP (One Time Passcode) emails. Our initial checks confirm that all our outgoing messages leave our services correctly and are being handed off to 3rd parties successfully. We are working with customers to identify the root cause of the issue.

Resolved SAML Issues

We are currently investigating this issue.

Resolved Directory API Service Interruption

Monitoring systems have detected an issue with our Directory API. The Site Reliability Engineering team has been notified and is currently working the issue. Site Reliability will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

Resolved Admin Portal Service Interruption

Monitoring systems have detected an issue with PingOne's global administration portal (https://admin.pingone.com). The Site Reliability Engineering team has been notified and is currently working the issue to resolution. Site Reliability will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

Resolved 3rd party service issues: T-Mobile SMS services in USA

We are currently investigating this issue.

Resolved 3rd party service issues: T-Mobile and Sprint SMS services in USA

Ping Identity is aware of a high volume of SMS messages not getting to end users across T-Mobile (and subsidiary Sprint) networks in North America. This is impacting the ability of end users to complete MFA. Ping has engaged it's SMS API service owner for assistance in engaging with T-Mobile/Sprint to understand the nature of the issue and seek assistance in resolving it. Delivery mechanisms are working from Ping's platform to its service provider, the breakdown is after the message has been passed to the carrier network for delivery. We recommend customers with affected users contact their carrier for more information whilst we continue to engage from our side. We also recommend that customers use backup methods such as Voice/Email/App if possible.

Resolved PingID AP Authenticator Delays

We are currently investigating this issue.

Resolved Outbound SMS Delivery to Rogers and Fido in Canada

We are currently experiencing higher than normal delays with outbound SMS delivery to Rogers and Fido networks in Canada. This is currently impacting end users who use either of these carriers as their mobile provider.

Resolved PingOne AU/APAC Region Connectivity Issues

Ping's cloud infrastructure provider in Asia Pacific is currently experiencing connectivity issues. Our customers on .AU.COM and .ASIA services may be impacted intermittently. We are working to stabilise the platform. Customers are advised to retry on failure.