Outage in Ping Identity
EMAIL OTP Delivery failures from US-EAST
Resolved Major
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Outage Details
Components affected
Ping Identity Email OTPLatest Updates ( sorted recent to last )
This incident has been resolved.
Mitigation has been put in place and we believe service to be operating normally again at this time. We will continue to monitor. Please reach out to our support teams if you are still impacted.
We have moved traffic out of the affected region to reduce impact.
We are aware of an issue receiving OTP emails from our US-EAST datacenter and are working to resolve the issue. We recommend switching to SMS/Device OTP in the interim.
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